1. Consultation and Part Service:

(1)  Provide user units with consultation and maintenance of equipment operations and maintenance for free.

(2)  Any customer’s needs, the company responds within 2 hours after receiving the service request (No time difference), responded within 24 hours (with time difference).

(3)  Free or discount parts for regular customer.

(4)  Jeeduo provides a vast inventory of new and used equipment to choose from.

(5)  Jeeduo offers services such as refurbishing and reconditioning for used machines.

(6)  Representatives and our sales team are always ready to help. Our export service division and bilingual staff make international sales a secure and comfortable experience.

2. Quality assurance:

(1)  If the product is brand new, provides proof of origin and product qualification certificate.

(2)  After the equipment acceptance is transferred, the products sold provide quality guarantee and after sales in accordance with national standards.

(3)  We provide life -long paid maintenance and maintenance services for the equipment sold by the company.

(4)  The pictures and equipment information promoted by our website come to the Internet. The actual model parameters and other information are based on the manufacturer, and the explanation rights belong to us.

3. Establish a customer service file and follow the service quality tracking:

(1) Short -term tracking: The equipment installation and debugging are completed. After two weeks, the first service tracking survey is performed to understand the use of the product, service satisfaction, feedback from opinion, and future demand.

(2) Method of the year: At the end of each year, do the year -end service summary to understand the customer's quality, after -sales service satisfaction and needs, and the purchase plan for the next year. 

4. Other service we can offer

(1) If there is demand, we can take the place of customers to inspect the factory or do the QC work to the products, time limitation is no longer than 3 days.  (for regular customer cooperation period no less two years). 

(2)  Free China tourist, 7 days free travel include board and lodging, not include VISA cost and plane cost (for regular customer cooperation period no less four years)

For above items and clause, Jeeduo has the final explanation rights